Info

 

Before you email in, please take a moment to check if we’ve listed your question below.  We’re a tiny team, so responses might not be immediate, but the answers below might be just what you need to know!

COVID-19

Q -What happens if the festival is cancelled or rescheduled due to Coronavirus?
A Rock Oyster Festival  is going ahead as planned on 30 July – 1 August. Don’t worry, if we’re unable to go ahead or the festival is rescheduled due to Coronavirus, you’ll be able to transfer your ticket to the next year or get a refund.

Q – What measures are you putting in place / will there be social distancing?
A – We will continue to follow the UK Government’s guidelines regarding Coronavirus, and we’ll share further details regarding our plans as soon as we can.

TICKETS

Q. I have a query about my ticket – who do I contact?
A. Please get in touch with See Tickets by clicking here.

Q. Where & when can I buy a ticket?
A. Tickets are only available via the website and our sole ticket agent See Tickets. 

Q. Does my full weekend camping ticket include admission
A. Yes, if you have purchased a weekend camping pass, you have admission to the festival site. If you have only booked accommodation however, eg. a bell tent or motor home pitch then you will also need to purchase a weekend camping ticket.

Q. Will there be any Day Tickets on sale for the festival?  
A. Yes, there are a limited number of Day Tickets on sale now, but snap them up before they run out if this is the ticket you need.

Q. I have a Day Ticket. Will I be able to camp or access the campsites?
A. No – unfortunately Day Tickets do not provide access to any campsites. If you want to stay overnight at the event, you’ll need to purchase a Weekend Camping Ticket.  

Q. When do I get my tickets?
A. When you buy your tickets you will initially receive an order confirmation that means you have secured your tickets. Your e-tickets will be emailed to you by SEE Tickets one week before the event.

Q. Do I have to book in advance for anything else?  
A. You might want to add parking to your ticket, if you’re coming by car, otherwise we will soon be releasing some other travel packages.  See our Travel Page for details.  

Accommodation upgrades include:

  • Pre-marked pitches
  • Pre-erected tents
  • Live in vehicles
  • Bell tents
  • see our Accommodation Page for details about these. 

Plus we do have some tickets for more adventurous classes like Standup paddle boarding (SUP) and Aerial Yoga on sale too.  These can be booked through the website, otherwise there may be spaces left on site if you ask with the provider on your arrival. We will also be running some activities that are ticketed, such as SUP and Canadian canoes.  These can be booked through the website, otherwise there may possibly be spaces left on site if you ask with the provider on your arrival.

Q. Oh no! I can’t make it, can I get a refund on tickets?
A. This depends on your circumstances and whether you’ve purchased refund protection. As standard our tickets don’t come with refund protection, this is a paid extra available when booking. For more information, please contact See Tickets. However, If we’re unable to go ahead or the festival is rescheduled due to Coronavirus, you’ll be able to roll your ticket forward to next year or get a full refund.

Q. I’m desperate for a ticket – should I buy one from eBay (or similar?)
A. We would advise not. As you can’t be sure if it will be real or not.

Q. Can I swap my adult / teen tickets?
A. Sorry, this is not possible. We have fulfilled quotas for each ticket type and need to adhere to our licensed capacity.  

Q. What facilities (showers/toilets) are available for camping/motorhomes?
A. Toilets and showers are available 

Q. Can I come by myself if I’m under 18?
A. So sorry, but anyone under the age of 18 needs to come with parent or guardian.  And each adult ticket allows up to 4 minors to attend with them, at their responsibility.

ON SITE

Q. When does the site open and close?
A. The site opens on Friday at 10:00 and closes at 11:00 on Monday.

Weekend campers will need to leave the site no later than 11:00 Monday.
Day passes allow access to the arena only (no campsite access) Friday, Saturday 10:00 – 01:00 and Sunday 10:00 – 23:30.

Q. How do I find out directions / Where is the festival?
A. Rock Oyster Festival is returning to its roots at the beautiful Dinham House Estate, St Minver, Wadebridge, PL27 6RH.

Q. Can I bring my own alcohol?
A. Bringing alcohol into the festival arena is strictly prohibited but a limited amount is allowed within the campsite – see rules below.

– Weekend campers aged 18 and over can bring in limited amounts and types of alcohol. You may be asked of proof of age;  
– Quantity per person: 1 crate of beer/lager/cider OR 1 litre of wine OR 12 cans of pre-mixed spirit and mixer;
– No straight spirits allowed;
– All drinks must be unopened and NO GLASS;
– Alcohol is on sale at the event but you must be 18 or over to purchase. Bring ID, you will be asked each time you buy a drink. It is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. Accepted forms of ID are passport, driver’s license or anything with a PASS logo.  
– Alcohol will only be permitted on first entry to the festival campsite. You will not be able to exit & re-enter with more alcohol. 
– Alcohol cannot be brought into the festival arena. It will however be on sale inside the arena.
– Day ticket holders are not allowed to bring in any alcoholic drinks.
– No glass allowed.

Q. Is there a restriction on tent sizes?
A. YES! The site has a limited capacity, and so we have a strict policy of normal sized family tents only. Please do not bring a 8/10 berth mega-tents as we simply do not have space.  If you would like to book a pre-marked pitch with us, allocating you 5X7m then please see our Accommodation Page to select.

Q. Can I camp anywhere?
A. There will be dedicated zones for General Camping, Quiet Camping, Premarked pitches, Pre-pitched tents and glamping.  Please do not obstruct Fire Lanes and Emergency Access points.

Q. Can we have dogs on site?
A. Unfortunately no. We love our four legged companions but with a more developed food offering this year combined with some pretty hefty music headliners we’re concerned about their wellbeing as well as the wellbeing of people on site.  We need to keep things simple this year, so hope you can understand this development.

Q. Are there electrical hook up points at the festival for mobile home vehicles?
A. No, unfortunately there are no hook up points at the festival site. 

Q. Will there be a shuttle bus service to the festival site
A. Please consult our Travel Page for details regarding shuttle buses.  We will be updating ASAP once we receive further government guidelines as to what is the recommendation for public transport.

Q. Can we have fires in the campsites?
A. No please don’t, so we can be sure of your safety.

Q. Can I go back to the carpark to get more stuff after I have entered?
A. Yes, that’s fine, as long as you keep your wristband on, but you can only bring in alcohol on your first admission. See rules re bringing in alcohol above.

Q. Can campervans and tents camp together?
A. We cannot allow any tents in the campervan field.

GETTING INVOLVED

Q. Can I still volunteer to get involved / work at the festival?
A. Send an email to info@rockoyster.co.uk with details of what you’d like to do and we’ll be in touch!

Q. Can my band come and play at the festival?
A. Send an email to caroline@rockoysterfestival.co.uk

Q. Can I talk to someone about trading, or setting up a brand partnership with the festival?
A. Send an email to  amy@ilowhq.com

Q. I have a content idea i’d like to bring to the festival i.e. yoga, hula-hooper, fire breather, magician etc
A. Contact @gemma@ilowhq.com 

WHAT SHALL I PACK?

Your tent – If you’re camping… although a bivvy bag would also do.

Your water bottle – please bring personal bottles to site with you, to keep our environmental impact down as much as possible. The site is on mains water and there will be standpipes to fill from in most areas.

Your coffee cup – please also bring a camping mug or keep-cup if you will be drinking tea or coffee.

Waterproof clothing and wellies – who knows what the weather will bring, but if you’re prepared for it, then it won’t stop your fun!

Swimmers – there’ll be plenty of opportunities to get wet over the weekend, with canoeing, stand-up paddleboarding, SUP yoga, and possibly even a swim if the tide is high enough.  Be prepared to get muddy too though!

Runners and something stretchy – if its morning runs or a spot of yoga that tickles your fancy, there’ll be plenty of opportunities for active wear too!

Power pack if you have one – there will be limited options for mobile phone charging on site.

Fancy Dress – it’s the Sea Creature Fashion Show on Saturday! So make sure you pack your octopus arms or 8?!

WHAT SHALL I NOT PACK?

No gazebos.

No flares or fireworks.

No Chinese lanterns. 

No campfires, barbecues or grills.

No personal soundsystems.

No glass.  

No drones.

Please also do not bring your own alcohol into the camping or festival site, there will be plenty of bars to buy drinks at instead.

There will be searches at the gate, against all of the items listed above.

Please do not try to bring alcohol into the festival site, as it will be confiscated. There will be plenty of bars to buy drinks at instead.

You can bring a limited amount of alcohol into the campsite – see rules above.

LEAVE NO TRACE

At Rock Oyster we are committed to putting in as much as we take back. Please help us to limit our environmental impact by also thinking about the natural landscape around you while you are having fun. Please use the bins provided. Please drink responsibly. Please take your tents home with you. And please use the toilets we put in for you. Rock Oyster is so lucky to be inhabiting the beautiful Dinham House Estate for the weekend, right on the Camel Estuary, with all the treasures that it brings. Please treasure it with us.